Developer AI Support Admin

LIVE CHAT

All Sites Inbox

One inbox for every connected website. Each conversation keeps its Site ID, website name and domain.

Connecting…

Select a conversation.

MULTI-SITE

Websites Manager

Add every website here. The same backend and Support App receive messages from all enabled Site IDs.

CONNECTED0

DEFAULTdevploper-main

BACKENDShared

INBOXOne

Install: Copy a website's snippet and paste it before </body>. The widget sends that Site ID to the same shared backend.

GLOBAL SUPPORT

Support Settings

Global defaults used by all sites. A website can override title, greeting, logo and accent in Websites Manager.

Support enabledMaster live-chat switch. Live support onlineOffline messages are still saved. AttachmentsAllow visitor attachments. Voice messagesAllow visitor audio. Typing indicator Seen receipts Widget title Widget subtitle Company name Brand name Welcome message Offline message Support email Notification email SLA hours Polling seconds Guest daily messages Widget position Quick replies · one per line

SUPPORT APP

Support App Control

These settings control the same Support App used for all websites.

Language Bridge

Translate incoming customer messages into the language you understand.

Enabled

I understand in I speak in Customer receives Auto-read incomingAutomatic translation for new customer messages.

Feature Switches

All support-app capabilities remain centralized here.

0 enabled

Safe Defaults

Reminder minutesCallback minutesSchedule minutesTranslation failure-safeVoice requires manual SendLazy analytics

PROFESSIONAL SUPPORT SUITE

Pro 40 Features

All forty requested support capabilities are controlled here. Disable any capability without removing its data or breaking the other websites.

TOTAL FEATURES40

ENABLED40

ACTIVE CHATS0

UNREAD ALERTS0

1–40 Feature Control

AI, translation, tickets, visitor tracking, analytics, automation, widget tools and governance.

Pro 40 master

LIVE PERFORMANCE

Support Analytics

Website-by-website traffic and agent performance from the shared support backend.

Website Analytics

Agent Performance

Top Customer Intents

ROUTING & INTEGRATIONS

Automation Center

Departments, site rules, custom customer fields, approved knowledge, webhooks and Email-to-Chat.

Departments / Teams

Route Sales, Billing, Technical and custom teams.

Custom Customer Fields

Order ID, Customer ID, product, plan and your own fields.

Site Automation Rules

Keyword rules can tag or prioritize chats per website.

Knowledge Base

Approved answers used by AI suggestions and chatbot handover.

Webhooks / API

Send support events to your other systems with signed HTTPS webhooks.

Email-to-Chat

Forward support email into the same multi-site inbox through a protected ingest endpoint.

Checking…

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REAL-TIME CENTER

Notifications

New messages, @mentions, SLA/priority events and support activity in one place.

ENTERPRISE SUPPORT

Enterprise 55

Pro 40 plus the remaining enterprise layer: omnichannel, RBAC, organizations, SSO/SCIM, flows, campaigns, portal, governance and security.

OMNICHANNEL

Channels & Mailbox

Connect email, WhatsApp/SMS adapters, Meta/Instagram/Messenger or any secure HTTPS provider to the same inbox.

Provider credentials stay in Worker secrets. The panel stores only the environment-variable name and public endpoint configuration.

AUTOMATION

Flow Builder

Flows execute in the real live-chat lifecycle. Supported steps include message, collect, tag, priority, department and human handover.

OUTBOUND

Segments & Campaigns

Create reusable customer segments and run or schedule outbound support messages.

ENTERPRISE CONTROL

Governance & Security

Roles, members, workforce, reports, GDPR, backup/restore, integrations, collaboration, security, OIDC SSO and SCIM.